Privacy Policy

1 Introduction

dctcasino is committed to protecting the privacy and personal data of all players who use our platform. We understand that trust is the foundation of any relationship between a player and an online casino, and we take our data protection obligations seriously — not just because the law requires it, but because our players deserve it.

This Policy applies to all personal data collected through the dctcasino website, mobile browser experience, customer support channels, and any other services we provide. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are available on this website.

If you have any questions about this Policy or how your data is handled, you may contact our Data Protection Officer (DPO) at any time using the contact details provided in Section 16 of this Policy.

2 Data Controller

For the purposes of the Philippine Data Privacy Act of 2012, dctcasino acts as the personal information controller in respect of the data collected through this platform. This means we determine the purposes and means by which your personal data is processed.

dctcasino operates under a license issued by the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to PAGCOR's data governance requirements in addition to the Data Privacy Act.

3 Data We Collect

dctcasino collects the following categories of personal data:

We do not collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required by law (e.g., responsible gaming self-exclusion records).

4 How We Collect Your Data

dctcasino collects personal data through the following means:

• Direct Collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the platform, including through cookies, log files, and similar tracking technologies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and AML screening data from compliance partners; payment data from GCash, PayMaya, and banking partners.
• Regulatory Sources: Self-exclusion lists and player protection data shared by PAGCOR or other authorized gaming regulators.

5 How We Use Your Data

dctcasino uses your personal data for the following purposes:

• To create and manage your player account and verify your identity.
• To process deposits, withdrawals, and other financial transactions via GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank.
• To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws.
• To enforce the 21+ age restriction and responsible gaming policies.
• To detect, investigate, and prevent fraud, cheating, and other prohibited activities.
• To provide customer support and resolve disputes.
• To send you account-related communications, including transaction confirmations, security alerts, and policy updates.
• To send promotional communications where you have opted in to receive them.
• To improve the platform, personalize your experience, and conduct internal analytics.

6 Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, dctcasino processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfill our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game provision.
• Legal Obligation: Processing required to comply with PAGCOR regulations, AML laws, tax obligations, and other applicable Philippine legislation.
• Legitimate Interests: Processing necessary for fraud prevention, platform security, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: Processing for optional purposes such as marketing communications, where you have given explicit, informed consent. You may withdraw consent at any time by contacting support.

7 Data Sharing & Disclosure

dctcasino does not sell your personal data. We may share your data with the following categories of recipients only where necessary and lawful:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank, to process your financial transactions.
• KYC & Compliance Providers: Identity verification and AML screening partners who assist us in meeting our regulatory obligations.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government bodies, where required by law.
• IT & Security Providers: Cloud hosting, cybersecurity, and fraud detection service providers who process data on our behalf under strict data processing agreements.
• Legal & Professional Advisors: Lawyers, auditors, and other professional advisors where necessary for legal proceedings or compliance reviews.

8 Cookies & Tracking Technologies

dctcasino uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how the platform is used.

We use the following types of cookies:

• Essential Cookies: Required for the platform to function. These cannot be disabled as they are necessary for login sessions, security, and basic functionality.
• Analytics Cookies: Help us understand how players use the platform so we can improve performance and user experience. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences, such as language and display options, to personalize your experience.
• Security Cookies: Used for fraud detection, bot prevention, and to protect the integrity of the platform.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the platform.

9 Data Retention

dctcasino retains your personal data for as long as your account is active and for a period thereafter as required by law and regulation. Specific retention periods include:

• Account & Identity Data: Retained for the duration of your account plus five (5) years after account closure, as required by PAGCOR and AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act.
• Customer Support Records: Retained for three (3) years from the date of the interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus one (1) year thereafter as evidence of consent.
• Technical & Usage Logs: Retained for up to twelve (12) months for security and fraud prevention purposes.

When data is no longer required, it is securely deleted or anonymized in accordance with our data disposal procedures.

10 Data Security

dctcasino implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial information and government ID details.
• Multi-factor authentication options for player accounts.
• Regular security audits, penetration testing, and vulnerability assessments.
• Strict access controls ensuring only authorized personnel can access personal data, on a need-to-know basis.
• 24/7 monitoring for suspicious activity, unauthorized access attempts, and potential data breaches.

11 Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal data held by dctcasino:

• Right to be Informed: The right to know what personal data we collect and how it is used — which this Policy fulfills.
• Right of Access: The right to request a copy of the personal data we hold about you.
• Right to Rectification: The right to have inaccurate or incomplete personal data corrected.
• Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: The right to object to processing of your personal data for direct marketing or where processing is based on legitimate interests.
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format.
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days.

12 Children's Privacy

dctcasino strictly prohibits access to its platform by persons under 21 years of age, in compliance with Philippine gaming law. We do not knowingly collect personal data from individuals under 21.

If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account, delete the data, and return any deposits in accordance with applicable law. If you believe a minor has registered on our platform, please notify us immediately at [email protected].

13 International Data Transfers

dctcasino primarily stores and processes data within the Philippines. In limited circumstances, data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure or cybersecurity providers.

Where such transfers occur, dctcasino ensures that appropriate safeguards are in place, including contractual data processing agreements that require the recipient to maintain data protection standards equivalent to those required under Philippine law.

14 Third-Party Links

The dctcasino platform may contain links to third-party websites or services (for example, payment provider portals). This Privacy Policy applies only to dctcasino and does not cover the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party services you access through our platform.

15 Policy Updates

dctcasino may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. When material changes are made, we will notify registered players via email and post a prominent notice on the platform.

The updated Policy will take effect on the date specified in the notice. Your continued use of the platform after that date constitutes acceptance of the revised Policy. We recommend reviewing this page periodically to stay informed of any changes.

16 Contact & Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected]
• Live Chat: Available 8:00 AM – 12:00 MN PHT daily
• Coverage: Serving players across the Philippines — Manila, Cebu, Davao, Quezon City, Makati, and beyond

You also have the right to lodge a complaint directly with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.